Privacy Policy

CFE Installations Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use our website or contact us, how we use it, and the rights you have over it.

Who we are

CFE Installations Ltd is the data controller for the information you provide to us. You can reach us by post at Unit 5&6 Wheeley Ridge, Wheeley Road, Alvechurch, Worcester B48 7DD, by phone on 0121 788 2998, or through the contact form on our website.

The information we collect

We only collect the information we need to respond to your enquiry and provide our services. This may include:

• Your name
• Your email address and phone number
• Your postcode or property address
• The details you give us about your enquiry, property or project

We do not collect special category data, and we do not knowingly collect information from children.

How we use your information

We use the information you give us to:

• Respond to your enquiry and prepare a quotation
• Arrange and carry out a survey or installation
• Keep records of the work we have quoted for or completed
• Contact you about your enquiry or an existing job

Our lawful basis for processing this information is our legitimate interest in responding to enquiries and running our business and, where relevant, taking steps to enter into a contract with you.

Sharing your information

We do not sell your information. We only share it where necessary to provide our services, for example with trusted suppliers who host our website or deliver our email, or where we are required to do so by law. Any supplier that processes information on our behalf is required to keep it secure and to use it only for the purpose we have agreed.

How long we keep it

We keep enquiry and customer information only for as long as we need it for the purpose we collected it, and to meet our legal and accounting obligations, after which it is securely deleted.

Cookies

Our website uses a small number of cookies that are necessary for it to work securely. You can read more on our Cookies page.

Your rights

Under UK data protection law you have the right to ask us to:

• Provide a copy of the information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your information where there is no good reason for us to keep it
• Restrict or object to how we use your information

To make a request, please contact us using the details above.

Complaints

If you have a concern about how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page.